Privacy Policy

Thank you for visiting and choosing Gemseshop.com!

This website is owned and managed by Gems Shop ltd. branded as Gemseshop. Throughout the website the terms “us”, “we”, or “our” will be used to refer to Gemseshop.
We understand how important it is that we keep your personal data safe and only use it in appropriate ways. This privacy policy is intended to help you understand the personal data we collect and obtain and what we use it for.

What type of information do we collect?

Your personal data includes all the information we hold that identifies you or is about you, including but not limited to:

• your name, email address, postal address, date of birth, location data, records of enquiries you have made, and in some cases opinions that we document about you;
• details of transactions you carry out in a shop or through our websites and of the fulfillment of your orders;
• details of your visits to our websites.

Use of Information:

When you engage in our services, purchases from our website, Gemseshop uses your information to be able to provide you with a seamless service. We use your information to:

• Offer and maintain the services you request
• Offer and provide swift customer service
• Understand, track, and monitor your order requests to be able to fulfill orders effectively.
• Offer a better service through customized offerings on our website (promotions, marketing efforts, special news, special offers)
• To monitor our website and prevent abuse, spyware, malware, etc.
• Create an understanding of our customer base through demographics and behavior

Service Providers:

We share information with only trusted third-party service providers to be able to carry out certain services on our behalf. These third-party affiliates help facilitate our services and sometimes require customer-specific information to carry out and assist in the completion of a service. These include shipping, payment processing, data storage/management, web hosting, web analytics, the fulfillment of an order, assembly, marketing, mailing, emailing, etc. Personal information is restricted to only those details needed to perform a specific function, and are not authorized to use the information(s) for any purpose other than that for Gemseshop.

Age:

By using this site you accept you are above the minimum age of 18 years. You agree to abide by the law and access (create accounts, browse, purchase) only after knowing the minimum age in your state or province of residence. We do not knowingly collect the data and details of minors under the age of 18 years.

Suggestions and Feedback:

We value and are thankful for all suggestions, feedback, comments, and testimonials, etc. that are submitted to us, helping us cater to our user’s needs effectively. Through your submissions, you agree that Gemseshop may use all submissions (ideas, creatives, proposals, plans, and any other material provided to us) at any time to recreate and/or make changes to, with or without any changes or modifications. Our adoption of these submissions remains without any acknowledgment of financial reimbursement to the creator/sender.

How long will we keep your personal data?

We will retain details of any purchases you make from us for 10 years after the date of purchase. We retain information necessary for marketing purposes (for example, name, address and email address) until you unsubscribe from our communications.  We retain your information for this period in case any issues arise or in case you have any queries. Your information will be kept securely at all times.

Following the end of the relevant period, your files and personal data we hold about you will be permanently deleted or destroyed.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our websites and to deliver a better and more personalized service. They enable us:

• to estimate our audience size and usage pattern;
• to store information about your preferences, and so allow us to customize our websites according to your individual interests;
• to speed up your searches; and
• to recognize you when you return to our websites.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to our websites.